Terms and Conditions of Use Policy Updated on January 31, 2024

Welcome to the 24DOC Medical Clinic website and related digital and online services (“24DOC Medical Clinic Site” or the “Site”), an online healthcare information and communication service provided by 24DOC Medical Clinic (“we” or “us”). These Terms of Use cover the uses for all of this Site, although additional conditions, restrictions, and policies may also apply, as posted or referenced on the Site.

Client Portal Access and Usage:

Client Portal Overview

The client portal is an online platform provided by 24DOC Medical Clinic Medical Clinic, offering clients convenient access to various services, including appointment booking.

Accessing the Client Portal

Clients can access the portal by visiting our website www.24DOC Medical Clinic.ie and selecting the "Log in” option on the Appointments page. Upon first visit, clients may need to create an account using their personal information.

New Client Registration

New clients can create profiles and log in to the client portal during their first visit to our clinic. The registration process involves providing necessary personal and contact information.

Booking Policies

Advance Booking Limit

Clients can schedule appointments up to 12 Hours in advance through the client portal. This helps in maintaining a manageable appointment calendar while accommodating client preferences.

Minimum Appointment Gap

To ensure quality care and adequate time for each client, there is a minimum gap of 15 minutes between consecutive appointments.

Cancellation and Refund Policy

Cancellation Policy

Clients are encouraged to provide at least 24 hours' notice for appointment cancellations or rescheduling. Failure to do so will result in a cancellation fee.

Cancellation Fees

The full amount may be charged for appointments canceled without sufficient notice or for missed appointments without prior notification.

Refunds and Rescheduling

Refunds or rescheduling of appointments due to unforeseen circumstances, such as medical emergencies, will be handled on a case-by-case basis at the discretion of 24DOC Medical Clinic Medical Clinic.

Privacy and Data Security

Data Handling and Protection

24DOC Medical Clinic Medical Clinic prioritises the confidentiality and security of client data. All personal and medical information provided through the client portal is handled in accordance with applicable Irish and EU data protection laws and regulations.

Compliance

We adhere to Irish and EU data protection laws, including but not limited to the General Data Protection Regulation (GDPR), to ensure the lawful and ethical handling of client information.

Privacy Policy

For detailed information on how we collect, use, and protect client data, please refer to our Privacy Policy available www.24DOC Medical Clinic.ie/privacy-policy.

Terms of Service

General Terms

By using our online booking provider system, Acuity Scheduling and 24DOC Medical Clinic Medical Clinic services, clients agree to abide by the terms and conditions outlined herein.

Booking Agreement

Clients acknowledge that booking appointments online constitutes acceptance of these terms and conditions.

Additional Terms

Additional terms and conditions may apply to specific services offered by 24DOC Medical Clinic Medical Clinic. Clients will be notified of any such terms before utilising relevant services.

Payment and Invoicing

Credit Card Information

Credit card/Debit Card information is required for booking appointments online, it is necessary for payment processing or securing appointments for certain services.

Payment Handling

Payments for services rendered will be processed securely through our payment gateway, Stripe. Invoices for services provided will be issued and accessible through the client portal.

By using our services and accessing the client portal, clients acknowledge and agree to adhere to the terms and conditions outlined above. For any questions or clarifications regarding these terms, please contact 24DOC Medical Clinic Medical Clinic.

NOT MEDICAL ADVICE

The content and services offered herein are provided to educate consumers on healthcare and medical issues that may affect their daily lives. Nothing in the content, blog posts, or services should be considered, or used as a substitute for, medical advice, diagnosis, or treatment. You should always consult with one of our qualified healthcare provider for diagnosis and treatment, including your specific medical needs.

IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM OR CONDITION, PLEASE CONTACT US IMMEDIATELY.

24DOC Medical Clinic may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on 24DOC Medical Clinic's Site. You agree to review the agreement periodically to be aware of such modifications, and your accessing or using the service constitutes your acceptance of the agreement as it appears at the time of your access or use.

Intended for users 18 and older

The Site is intended for use by individuals 18 years of age or older. This Site is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this Site.

Acceptable use

You agree that you will not:

  • Use this website for any purpose in violation of local, state, national, or international laws.

  • Use this Site as a means to distribute advertising or other unsolicited material to any third party.

  • Use this website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity.

  • Attempt to disable, “hack,” or otherwise interfere with the proper functioning of this website.

  • Violate or attempt to violate the security of the Site.

24DOC Medical Clinic reserves the right to change, suspend, or discontinue all or any aspects of the Site at any time without prior notice.

Thank you for using 24DOC Medical Clinic Medical Clinic